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Not Receiving an Email Invitation Follow

If you're expecting an email invitation but haven't received it, please follow these steps to troubleshoot:

1. Check the Email Address Used

  • Make sure the club administrator has entered your correct email address when sending the invitation.
  • Even a small typo (like a missing letter or incorrect domain) can prevent the email from arriving.
  • If you're unsure, contact your club administrator to confirm the exact email address they used.

2. Check Your Junk or Spam Folder

  • Sometimes legitimate emails can be mistakenly filtered into your junk, spam, or clutter folders.
  • Search for keywords related to the club or sender name to help locate the email.
  • If you find it there, mark it as “Not Junk” to ensure future emails arrive in your inbox.

3. Refresh and Wait a Few Minutes

  • Occasionally, email delivery can be delayed. Try refreshing your inbox and waiting a few minutes.

4. Still Not Received?

  • If you've confirmed the email address is correct and checked your junk folder but still haven’t received the email, ask your club administrator to resend the invitation.
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Articles in this section

  • My Qualifications Are Not Showing on SHMS?
  • Not Receiving an Email Invitation
  • How Many Club Administrators Are Allowed?
  • Safe Hands FAQ's
  • DBS Certificate - Replacement / Reprint
  • How Can I Register My Club Up To Safe Hands?
  • Safe Hands - Terms and Conditions
  • Safe Hands - Privacy Notice

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