DBS / Safe Hands Qualification Queries

DBS showing as not valid?

• Is the profile correct? It is important that the information in a Safe Hands Management System profile matches the information held on a DBS application/certificate, therefore please check the profile and update if it is not the correct Full Legal Name and/or lists an incorrect Date of Birth.
• Waited 48 hours? It can take our system up to 48 hours to match your profile against our DBS database. If you have accepted your role within this time frame, please check back in a couple of days to view your updated status.
• Have you registered your ECB DBS to the Update Service? If your ECB DBS was not registered with the Update Service then your clearance will only have been valid for 12months from the time the result was granted. If you did not register for the Update Service then you will be required to complete a new application once your clearance has expired.
• Not Actioned the Re-Check email? If you have registered your ECB DBS to the Update Service, prior to your clearance renewal date, you will receive an email asking for you to log in and confirm that the details on your ECB DBS are still valid and no changes have been made, this also consents for a recheck to take place on your ECB DBS. If you have not actioned this email then your clearance cannot be rechecked and this will be a cause for your ECB DBS to not show as valid.

Have a valid DBS but still not appearing after 48 hours or want to renew your DBS via the Update Service? – click here to contact Customer Support.

Need to make a new application? – please speak to your Club Safeguarding Officer or contact the ECB DBS & Safe Hands Team who will be able to initiate a new application for you.

Safe Hands Qualification showing not valid?

There are multiple factors which may be stopping your Safe Hands Qualification from appearing on your Safe Hands profile:

• Safeguarding Level 2 not completed? If the Safeguarding Level 2 hasn't been completed on the learner's E-Learning account (or previously completed safeguarding courses from last 3 years) then this will need to be completed before the face to face Safe Hands Workshop can be signed off.
• Safe Hands Workshop not completed? If the face to face Safe Hands Workshop has expired and a new course hasn't been completed then this will be why the Safe Hands qualification is not showing as complete/compliant. If a face to face Safe Hands Workshop has not been completed in the last 3 years then a new Workshop is required to be completed. A previously issued Safe Hands Workshop certificate will confirm the dates of validity.
• Safe Hands Workshop not signed off? If the Course Tutor/County Board haven't signed off the Safe Hands Workshop as being attended and completed then this won't show on a Safe Hands profile as being complete. The course tutor will be able to confirm to you if this has been completed.
• Is your profile correct? It is important that your Safe Hands profile matches the information held in the training and qualifications records, therefore please check the profile and update if it if any information such as Full Legal Name or Date of Birth is not correct.
• Waited 48 hours? It can take our system up to 48 hours to match a profile against our DBS database - if a role has been within this timeframe, please check back in after this time to review the updated status.

Need to attend a Safe Hands course? Click here to access our course finder

For further assistance regrading DBS or Club Safeguarding Officer qualifications, please click here to contact ECB Customer Support.