ECB DBS Renewal Process

Changes to the Disclosure and Barring Service (DBS) Update Service – January 2025

Important: The Disclosure and Barring Service (as of December 2024) no longer automatically renews Update Service subscriptions for subscribers and all individuals must now complete two actions each year during their renewal period:

• Complete your annual status check questionnaire in the ECB Disclosures Portal.
• Log in to the DBS Update Service and manually renew your subscription.

Failure to complete both actions may result in your ECB DBS clearance expiring and a new DBS application being required.

Action to take towards renewing will be activated from 30 days prior to annual renewal date and the following steps will need to be taken:

1. Complete the annual status check questionnaire via https://ecb.disclosures.co.uk/ - this request is emailed to the applicant from [e-mail] - this request is sent 30 days prior to certificate renewal date in ECB Disclosures Portal.

This home page appears as:

2. Renew subscription to DBS Update Service via https://secure.crbonline.gov.uk/crsc/subscriber - this request is emailed to the applicant by [e-mail] - this request is sent 28 days prior to subscription renewal date in DBS Update Service account.

The correct page appears as:

In usual circumstances, the email requests for both Step 1 and Step 2 will be received on the same day/within a day of each other, however, this is dependent on the date you initially registered for the DBS Update Service following the result of your DBS Check being produced.

To check the renewal date of your Update Service account, you can log in at any time to confirm.

Upon completion of Step 1 the following message will be presented in the ECB Disclosures Portal:

The "Renew subscription" will take you directly to the log in page of the DBS Update Service to completed Step 2 and can also be accessed here.

The email received following completion of Step 1 received from [e-mail] will confirm that we have scheduled a recheck of your certificate but for this to be successful, further action (Step 2) is required.

FAQs

1. I thought the DBS auto-renewed:  Prior to 8^th December 2024 if a Volunteer did not log into their DBS Update Service account, then the subscription would automatically renew.  However, from 8^th December 2024 the DBS has now made it mandatory for all subscribers to log in and renew their subscription annually, as well as complete the annual status check in ECB Disclosures Portal.
    

2. Why do I have to advise the ECB and the DBS Update Service to renew my certificate? The ECB requires annual confirmation to meet safeguarding and compliance requirements. Your DBS Update Service subscription must also be active for your DBS recheck to be completed successfully. Both steps are required.

3. I have already filled in the ECB renewal questionnaire and renewed my Update Service subscription, what will happen now? We will schedule a recheck on your annual renewal date and will confirm via email if your renewal has been successful.
    
4. I can’t log into the DBS Update Service or find my Update Service ID number: We can not access your DBS Update Service account as it is registered personally to the account holder with the Disclosure and Barring Service. Please contact the DBS via their helpline: 0300 0200 190 (option 3, then option 2).
    
5. I have already received emails asking me to take action, why am I receiving another one? Due to this recent change in process by the DBS Update Service, there are now two steps required to be completed to successfully renew ECB DBS clearance as outlined at the top of this article.
    

6. Why can't the ECB manage this for me? This change in process has been introduced by the Disclosure and Barring Service and applies to all subscribers. The subscription is an agreement held between the applicant and the Disclosure and Barring Service, so it can only be managed by these parties.
   
   7. Is there a cost to renew my DBS? DBS renewals and Update Service subscriptions are free for Volunteers. Charges apply only to individuals in Paid roles.
   
   8. I've been told my ECB DBS renewal was unsuccessful. What should I do? Please complete this contact form and a member of ECB DBS Team will be able to assist you. Alternatively your local Club/Cricket Organisation can initiate a new application for you. 
   
   9. I am not receiving emails from the DBS or ECB regarding my DBS renewal? Add the following email addresses to your 'safe senders' list in your email account: [e-mail] and [e-mail] 

   If you have changed your email address or can no longer access your previous email account, contact both the ECB DBS Team and the DBS to update your details.
   
   10. I've been told my DBS renewal has failed. What happens next?: If you have received emails from [e-mail] confirming that the latest renewal attempt has been unsuccessful and you are required to complete a new application to be cleared for Regulated Activity, please contact ECB DBS TEAM to confirm your details and initiate a new application of your behalf. Alternatively, contact your Club Safeguarding Officer who can also initiate a new application.