I have forgotten my username/password Follow
If you have forgotten your username or password, you can reset either using the ‘forgotten password’ link on the home page of the DBS portal.
You will then be given 3 options. Select the one which applies to you and then follow the on-screen instructions to gain access to your account.
If you continue to have problems accessing your account, you can call the Atlantic Data technical support line on 03333 207 310 (for applicants) or 03333 207 328 (for ID verifiers).